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Three-Year Guarantee

Your purchase at Kirstein.de is backed by our three-year Kirstein guarantee. We extend the manufacturer's warranty (usually 12 months) by 36 months – at no cost to you!

Warranty

With our guarantee, all goods purchased at Musikhaus Kirstein GmbH are guaranteed to be free from manufacturing and material defects, which affect the good's functioning or diminish its quality.  

The warranty includes the free repair of all defects covered by the warranty during the warranty period. If the product cannot be repaired, Musikhaus Kirstein GmbH will replace it with an equivalent product.

The replaced defective merchandise or replaced parts become the property of Musikhaus Kirstein GmbH. Materials, working time and transport costs on approved warranty claims are covered by the Musikhaus Kirstein GmbH.

Warranty Period

The guarantee starts with the purchase of the goods, beginning with the invoice date. The warranty ends after an uninterrupted period of three years. Apart from that, the warranty period ends with a (partial) refund of the purchase price. Warranty services do not extend the warranty period. 

Warranty Service

In order to make a warranty claim, the original invoice must be submitted. The defective goods shall be handed over or shipped to Musikhaus Kirstein GmbH. If the product is sent by mail, the original packaging should be used. The cost of return shipping is paid by Musikhaus Kirstein GmbH, provided the customer lives in Germany. The return of products must be approved by Musikhaus Kirstein. We will either arrange for return shipment or provide a return label (only in Germany). The cost of returning shipments for international orders (outside of Germany) must be paid for by the customer. The warranty is only provided to customers that are gem. § 13 BGB consumers.

Warranty Disclaimer

Damages due to improper use, improper use of the goods, external influences, such as damage in transit, or by repairs or modifications that have been made not by Musikhaus Kirstein GmbH or an authorized third party are excluded from the guarantee. Used merchandise is not covered by the guarantee unless otherwise stated in the relevant product description. The repairs cannot be made by third parties. Computers and accessories are also excluded, as well as products defects that are use-related or are due to abnormal environmental conditions, overloading or improper maintenance or care. Product defects caused by using accessories, components or spare parts that are not original parts are also excluded from this warranty. Acoustic pianos are covered by our five-year piano warranty.

General provisions

This guarantee contract governs the legal relationship between the purchaser and the Musikhaus Kirstein GmbH. In addition, claims for damages to the extent that liability is not legally covered are excluded. This warranty from Musikhaus Kirstein GmbH shall go into effect after any warranty claims and/or after the corresponding manufacturer's warranty has expired.  The warranty applies to all purchases after December 1, 2012.