Returns & Complaints

The easiest way is our return center.
With only a few details, you can here your return / revocation or your complaint to us. If you have a shop account, you can easily select items from your past orders.


To the return center

Or you can send us an e-mail with the following information to kundenservice@kirstein.de

  • Customer number or billing number
  • E-Mail adress
  • Contact person (if different)
  • Contact (how can we contact you if you have any questions?)
  • Information about the items you want to return / claim

What's next?

You will receive a message by e-mail from us, containing your transaction number, any additional information and a telephone contact.

Can I easily return an item?

We take back items according to our 60 Day Money Back Guarantee.
For quick and easy processing, please use the link to the return center at the top of this page.

What happens if an item is defective?

In the unlikely event that an item is defective or is not working as you expected, please contact our customer service team by clicking Return Item/Make a complaint button above. This allows us to deal with your request quickly either offering replacement or professional repair.

Please note we can only arrange for an exchange or repair for actual defects. If no defects exist, we reserve the right to invoice any incurred expenses. 

Missing Package/Shipment

If one of our packages or a complete delivery has not reached you, please contact our customer service team, who will immediately take care of the whereabouts of your goods.
E-Mail: kundenservice@kirstein.de
or use our contact form.