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Further information

Returns & Complaints

Register return or claim

The easiest way is our return center.
With only a few details, you can here your return / revocation or your complaint to us. If you have a shop account, you can easily select items from your past orders.


To the return center

Or you can send us an e-mail with the following information to kundenservice@kirstein.de

  • Customer number or billing number
  • E-Mail Adresse
  • Contact person (if different)
  • Contact (how can we contact you if you have any questions?)
  • Information about the items you want to return / claim

What's next?

At the beginning of processing your request, you will receive a message by e-mail from us. This contains your transaction number, further information and a telephone contact.

Can I easily return an item?

We take back items according to our 60-da Money Back Guarantee.
For quick and easy processing, please use the link to the return center at the top of this page.

What happens if an item is defective?

Should the case arise that an article is defective or does not work as you expect it to, please contact our customer service team. This ensures of the fastest possible replacement of your device or professional repair. Simply use the link to the Return Center at the bottom of this page.

We ask for your understanding that we can only arrange for an exchange or repair for actual defects. If no defects exist, we reserve the right to invoice our inspection expenses. 

Verlust einer Sendung

If one of our packages or a complete delivery has not reached you, simply contact our customer service. We will immediately take care of the whereabouts of the goods.
E-Mail: kundenservice@kirstein.de
or use our contact form.